Mosaic Sales Training
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The conflict between work and home diminishes dramatically when the organization fosters values in alignment with people's own core, values that have equal meaning at work and at home.
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Your reality is like a large mosaic.
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The ferment in management will continue until organizations begin to address the higher order needs: self-respect and self-actualization.
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The person who says it cannot be done should not interrupt the person who is busy doing it.
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Sophists forsake one of our primary functions - that of map making for others to follow.
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The best managers increase the health of the workers whom they manage.
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The illiterate of the future will not be the person who cannot read. It will be the person who does not know how to learn.
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Self-discipline requires the ability to defer immediate gratification in the service of a remote goal.
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A capacity to confront reality had served me well throughout life.
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Not finance. Not strategy. Not technology. It is teamwork that remains the ultimate competitive advantage, both because it is so powerful and so rare.
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A problem for many educators is that they are teaching subjects that are not useful to the students at the time they are being taught.
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Right desire is truly the first step in solving problems and getting on the road to prosperity.
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Many people confuse getting an order - with making a sale. If you did not persuade someone of something, you were not selling. Pretty much anyone can take an order - it is not so with selling.
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Decisiveness is a characteristic of high-performing men and women. Almost any decision is better than no decision at all.
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What we need to keep in mind is that in the end, knowing the truth is almost always in our best interest.
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All behavior is a function of its consequences.
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Today I will do what others won't, so tomorrow I can accomplish what others can't.
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If you're not willing to risk the unusual, you will have to settle for the ordinary.
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You can't completely develop leadership at a seminar, you can learn about it there, but you must develop it every day wherever you are.
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Things, whether they be increased productivity or reduced errors do not generally change for the better until the people directly involved with those things change for the better.
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Are you still using "bloodletting" in running your business? If you don't understand the question then you probably are.
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It is usually best to recognize and celebrate BOTH the person and the input/processes that generated a positive outcome. When the outcome is negative, it is usually best to focus on the input/processes that generated it.
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Life is nothing if not a continuous stream of learning.
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Intellectual growth should commence at birth and cease only at death.
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Only those who have the patience to do things perfectly will acquire the skill to do difficult things.
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He who knows others is wise; he who knows himself is enlightened.
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Don't worry - be happy.
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Change is the status quo.
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You have to treat your employees like your customers. When you treat them right, they will treat your outside customers right.
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You can recognize growth and underinvestment by the failure of a firm to achieve its potential growth despite everyone's working tremendously hard - a sign of underinvestment.
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Good psychology, once you know it, often seems like common sense, but it rarely seemed that way before you knew it.
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Smugness and certainty tend to stop research rather than to stimulate it.
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Your skin actually reflects the quality of your life and what most people are doing is almost like polishing the flower instead of nourishing the root.
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If it is to be, it is up to me.
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Where is wisdom? Basically, it means to live by principles or natural laws rather than going along with today's culture of quick fix.
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If you are not deliberately developing leadership in your people, then they are likely to gradually lose confidence in you.
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Despite rhetoric to the contrary, I believe most American businesses are engaged in building "no-risk" environments.
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It is ideal that we would first help and improve ourselves before we endeavor to help and improve others.
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To be highly successful in resolving problems with others, your positive emotion for the other person must be significantly greater than the negative emotion you have about the problem you seek to fix.
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Culture is one of the most precious things a company has, so you must work harder at it than anything else.
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People spend more time learning how to use a food processor than they do learning how to use their brains.
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You get the best effort from others not by lighting a fire beneath them, but by building a fire within them.
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The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
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Because of time delay, people often give up taking actions that are, in fact, effective, but the result of those actions has not yet had a chance to appear.
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We still live under this illusion we have control. We do not.
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The very best thing about our incredible brains is that they are reprogrammable.
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We are all self-made, but only the successful will admit it.
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You get what you reward! Know what you want to get and reward or recognize people in some way to get it.
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The very best managers do not really DO much of anything, they get other people to do things.
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I cannot overcome a fear whose reality I deny. I cannot correct a problem if I will not admit it exists. I cannot change traits I insist I do not have.
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If you do not know that you have a problem - how can you possibly fix it on your own?
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A good society is impossible unless we develop the ability to admire superiority.
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The lack of "soft skills" has hard consequences.
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Nothing is more common than to pursue self-esteem by means that will not and cannot work.
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You can't make a baby run by beating it when it has just learned to walk.
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I have no desire to shake the hand that has never changed a diaper.
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A little knowledge is a dangerous thing.
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Businesses only get better...when their people do - especially the leaders.
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Improving quality often lowers your costs, but lowering your costs seldom improves quality.
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Once the unconscious keeps one thing from you, it will keep other things from you.
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Depression is the appropriate mental state for an unprepared person doing a tough job.
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The destinies of peoples are determined by their character and not by their government.
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Poor social or environmental conditions are those which set us against each other by making our personal interests antagonistic to the group, to those of others.
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It is easier to act yourself into good thinking than it is to think yourself into good action.
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I have never let my schooling interfere with my education.
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We have a moral obligation to give people the tools to meet tough goals. It's wrong if you don't give employees the tools to succeed, then punish them when they fail.
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There really are only two directions in which we may travel in life: that which is life-enhancing and that which is life-diminishing.
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Unnecessary fear of a bad decision is a major stumbling block to good decisions.
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No matter what, something better is coming.
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The wise organization realizes that intelligent can only be governed by consent and not by command.
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We are the one species that can formulate a vision of what values are worth pursuing - and then pursue the opposite.
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We cannot "not manipulate others" - it is a basic element of living that we have an effect on others.
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Regarding the difference between valid learning and specious learning - one of the fundamentals is that valid learning does not occur unless you continuously go back to reality.
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The tragedy of our time is that we've got it backwards. We've learned to love techniques and use people.
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While the socially & scientifically naive endeavor to defy the bell curve, in effect they simply move it in the wrong direction.
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Remember that the personal side of leadership is what, in the end, supports the strategic business needs of the organization. That will always remain the secret of a well-managed and profitable company.
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Studies show that program managers are effective more because of their authentic and dedicated personalities than by virtue of their administrative and engineering skills.
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Always do right. This will gratify some people and astonish the rest.
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Never forget: A guiding coalition made up only of managers - even superb managers who are wonderful people - will cause major change efforts to fail.
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There can be no failure to a man who has not lost his courage, his character, his self-respect, or his self-confidence. He is still a king.
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Our brains are more literal than we think.
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Selling and leading are not exactly like sculpting...doing more hammering will not normally result in success.
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The path to self-actualization is paved by genuine self-esteem.
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In the domain of persuasion , conditions are ripe for self-sustaining incompetence.
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Always assume each and every person wants to do a better job and grow.
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To be a leader is to be condemned to philosophy.
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Progress is impossible without change, and those who cannot change their minds cannot change anything.
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You don't pull up the radishes to see how they are growing.
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The problem is never how to get new innovative thoughts into your mind, but how to get the old ones out.
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Being the boss does not make one a great or even a good leader...developing leadership does.
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Cynics criticize and winners analyze.
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In the full service, spoon-fed world you can get someone to do everything for you except lead and persuade others...you simply must do this yourself.
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The tragedy of many people's lives is that they look for self-esteem in every direction except within, and so they fail in their search.
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The greatest of faults is to be conscious of none.
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The human spirit will never invest itself in a compromise.
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Great spirits have always encountered violent opposition from mediocre minds.
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When I finally understood that emotions run the show, it was unquestionably the single greatest breakthrough in my career.
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In a world in which the total of human knowledge is doubling about every ten years, our security can rest only in our ability to learn.
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If you're going to be a bear, be a grizzly.
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Embrace and prepare for change...it is coming.
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The people who get into trouble in our company are those who carry around the anchor of the past.
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You have to 'be' before you can 'do', and do before you can 'have'.
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The internal conditions you create drive everything else.
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As a man thinketh in his heart, so is he.
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Apathetic stupidity cannot fix stupid, but quality teaching and mentoring can.
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I do not like that man - I must get to know him better.
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Courage is the first human virtue because it makes all of the other human virtues possible.
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Companies sometimes have too many managers, but they can never have too many leaders.
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The benefits of persuasion are strictly reserved for those who have invested the appropriate time, effort and capital necessary to develop it for their self.
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Nurture your mind with great thoughts, for you will never go any higher than you think.
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You are not getting what you want - you are getting what your brain is wired for.
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Your objective is to get all areas of your life working together to create and transfer high energy.
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Push yourself too hard or too continuously and the consequence will eventually be burnout and breakdown. Push yourself too little or too infrequently and no growth will occur.
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High expectations are the key to everything.
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Business owners and leaders often accurately perceive the attitude,behavior and performance opportunities for improvement in their people, but rarely realize the same is true for their self.
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It is not only that leaders with responsibility must be taught leadership; they must also, if they can, do the teaching.
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Happiness is native to the human mind and its physical machine. We think better, perform better, feel better, and are healthier when we are happy.
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You're always going to be in a box of some type so stop trying to get out of it, instead focus your efforts on enlarging it.
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Killer products lead to killer profits.
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Its not what the vision is, its what the vision does.
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Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
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There can be no progress without change - even though not all change is progress.
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I can't make chicken salad out of chicken s**t! - Mike Hawkins (modified - You can make chicken salad out of chicken s**t, but people usually do not like it.)
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He who has no personal knowledge but has only heard of many things cannot understand deeper truth, even as the spoon has no idea of the taste of soup.
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Our focused attention tends to determine what becomes reality - focus your attention on what you want instead of what you don't want.
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People have styles of persuading and influence; many have a brick wall of resistance even before you've even met them.
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If you tell the truth, you don't have to remember anything.
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The whole destiny of human society depends upon the influencing of human behavior.
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It all starts with the head.
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What's good for the cell is good for the person, is good for the group, is good for the organization, is good for the country and is good for the world.
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Leadership is being a faithful, devoted, hard-working servant of the people you lead and participating with them in the agonies as well as the ecstasies of life.
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I thought I had an original epiphany, but alas, Emerson had already elucidated it.
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If someone believes a thing, thinks a thing, says a thing or does a thing - you can be sure they "learned" that thing.
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Your own soul is nourished when you are kind; it is destroyed when you are cruel.
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This is the true joy in life, being used for a purpose recognized by yourself as a mighty one...being a force of nature instead of a feverish, selfish clod of ailments and grievances complaining that the world will not devote itself to making you happy.
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It is easier to see the reality of other people's problems than it is to see the reality of our own.
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Whatever the diagnosis, the solution universally requires leadership. It demands that a critical mass of the organization think and act as leaders do.
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The almost total absence of meaningful "practice" or "rehearsal" is probably the predominant factor that keeps most management teams from being effective learning units.
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The more evolved and psychologically healthy people get, the more will enlightened management be necessary to survive in competition - and the more handicapped will be the enterprise with an authoritarian policy.
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If you look at persuasion as if it were a piano, then most people only use a few keys and are playing "Chopsticks" when they could be using all the keys and playing Mozart.
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Money is a result, wealth is a result, health is a result, illness is a result, your weight is a result. We live in a world of cause and effect.
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You can't speed up time or have any more hours in a day - you can only improve the quality and value of your time.
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Construction of a big building is painstaking work...I don't want people who think they can get it done in record time. That can spell disaster.
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Our early emphasis on human relations was not motivated by altruism, but by the simple belief that if we respected our people and helped them respect themselves, the company would make the most profit.
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If you do not accept the reality of where you are now - how do you imagine you can begin to change?
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In the most innovative companies, there is a significantly higher volume of thank-you's than in companies of low innovation.
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People don't at first follow worthy causes. They follow worthy leaders who promote worthwhile causes.
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Systems and processes are only as good as the fundamentals used to execute them.
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To a large degree, our success and happiness in life depends on how much people like themselves when they're with us.
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He who knows nothing is closer to the truth than he whose mind is filled with falsehoods and errors.
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Great systems and processes executed using poor fundamentals usually do not produce good results.
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I oppose entropy.
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No one likes to change their present level of awareness.
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That which does not kill us makes us stronger.
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Do not complain about your people, grow them or get rid of them. Do not waste their time or your own.
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If you could master one element of personal communication that is more powerful than anything...it is the quality of being likeable.
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There is no way a work force that is uninvolved and unrewarded will be quality-conscious, efficient, or innovative.
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You can't teach a kid to ride a bike at a seminar.
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The only thing a title can buy is a little time - either to increase your level of influence with others or to erase it.
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Perhaps no human need is more neglected in the workplace than to feel valued.
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Of all the judgements we pass in life, none is as important as the one we pass on ourselves.
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If you are a boss who cannot handle the truth - then your people are unlikely to give it to you.
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You can give the same recipe to ten cooks, and some make it come alive, and some make a flat soufflé. A system doesn't guarantee anything.
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Involving individuals in the business is the most effective way to produce an organization in which people know more, care more, and do the right things.
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Twenty men crossing a bridge into a village, are twenty men crossing twenty bridges, into twenty villages.
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I do not twist my brain to make facts disappear. I am willing to stand still in the presence of what I know to be true. What is, is.
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Continuous, supportive communication from managers, supervisors, and associates is too often underemphasized. It is a major, major motivator.
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Many people mistakenly believe that because they can speak the language fluently, that it means they use the language effectively.
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A man has got to know his limitations.
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The gap between the amount of praise managers think they give their employees and the amount employees report receiving is unfortunately wide.
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Our desire to control is so powerful, and the feeling of being in control so rewarding, that people often act as though they can control the uncontrollable.
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Know thyself.
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The harder I work, the luckier I get.
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Pushing yourself for your own goals and desires is an admirable trait, pushing others to achieve your goals...not so much.
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Usually it is best to start something at the beginning.
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There are no short cuts to anywhere worth going.
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People who do not understand automobiles can neither design nor fix them - how can people who do not understand human motivation design or fix motivational strategies or problems?
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We aren't what we think we are, but what we THINK, we are!
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Study the art of persuasion. Practice it. Develop an understanding for its profound value across all areas of life.
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We are all contagious - what are you spreading?
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The problem is that most people spend their lives looking... but not truly seeing.
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Credibility is like the bottom of a ship. If it has holes, it doesn't matter if they are big or little - they all matter.
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In my experience there is only one motivation and that is desire. No reasons or principle contain it or stand against it.
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Leaders are not successful unless a lot of people want them to be.
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I believe persuasion is the life-blood of freedom.
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Face reality as it is, not as it was or as how you wish it were.
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I was shocked when I finally realized that what I had been for all these years of work with thousands of athletes was an acting coach!
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Character isn't something you were born with and can't change, like your fingerprints. It's something you weren't born with and must take responsibility for forming.
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Discover that the most powerful way to help those you love is to lead by example - and realize that you are leading by example all of the time.
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Formal education will make you a living; self-education will make you a fortune.
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The relentless urgency that characterizes most companies cultures undermines creativity, quality, engagement, thoughtful deliberation, productivity and ultimately, performance.
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If you don't understand yourself, you don't understand anybody else.
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Whether you think you can, or think you can't - you are probably right.
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A key question for any leader is simply this: Do your people want to follow you and be like you?
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Too often, executives hope that once they have the strategy, implementation is a matter of course. Nothing could be farther from the truth.
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People generally despise being bossed around - however they usually appreciate being led.
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There is no success unless it is ethical success.
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Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
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The development of your leadership skills and performance is absolutely among your most important challenges and responsibilities.
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The best way to solve your problems is to outgrow them.
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Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.
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Ironically, many of the business owners and executives who fire (unpersuasive workers) themselves do not know what would make the situation better. They think they do, but often it is the wrong solution.
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Leadership is one of the things you cannot delegate. You either exercise it, or you abdicate it.
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Always think of what you have to do as easy and it will be.
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The leader needs to be in touch with the employees and to communicate with them on a daily basis.
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The problem with most companies is that they have no good ideas. Instead, they are driven by ideas like: "The name of the game is climbing the corporate ladder," or "Do whatever it takes to win personally". These ideas pollute the organization.
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When we behave in ways that conflict with our judgement of what is appropriate, we lose face in our own eyes.
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The first steps of healing and growth are awareness and acceptance - consciousness and integration are the fountainhead of personal development.
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It's an important day in everyone's life when they begin to work for what they want to build rather than to please a boss.
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The leadership mind is radically different from the non-leadership mind or from common sense.
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We learn best from experience but we never directly experience the consequences of many of our most important decisions.
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The first principle is that you must not fool yourself - and you are the easiest person to fool!
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Recovery is an important word and concept. It means renewal of life and energy. Knowing how and when to recover may prove to be the most important skill in your life.
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I wish well-meaning, sensible men would not lessen their power of doing good by a positive, assuming manner, that seldom fails to disgust, tends to create opposition, and to defeat every one of those purposes for which speech was given to us.
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To change results, you must change performance. To change performance, you must change self-image.
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Losers visualize the penalties of failure, and winners visualize the rewards of success.
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The busier you can keep yourself with the particulars of shot assessment and execution, the less chance your mind has to dwell on the emotional "if" and "but" factors that breed anxiety.
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If you limit your choices only to what seems possible or reasonable, you disconnect yourself from what you truly want, and all that is left is a compromise.
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Men and women want to do a good job, a creative job, and if they are provided the proper environment, they will do so.
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Wisdom is not a product of schooling but of the lifelong attempt to acquire it.
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More is not always better, nor less for that matter, but better is always better.
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Only when it is vision-led, will an organization embrace change.
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Systems are rarely put in place to eliminate thinking...although it is a common result.
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No one is destined to stay as they are - quite the contrary, we are all destined to change. The question is, will we direct the change or yield control to things outside ourselves.
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Never become so much of an expert that you stop gaining expertise. View life as a continuous learning experience.
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U Gotta Wanna
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Human motivation boils down to two primary ingredients - desire and belief.
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You cannot give someone something you do not first possess yourself.
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Unless commitment to the mission and vision of the larger organization is greater than commitment to individual functional goals, functional goals will predominate.
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The more influence and power you give to someone else in the team situation, the more you have for yourself.
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If you want to live with the masses, think emotionally. If you want to live with the middle class, think positively. If you want live with the world class, think critically.
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Like computers, people's problems are much more often the result of inferior programming than defective hardware.
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It's not who's right or who's wrong...it's who's left.
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The most fundamental and the most far-reaching activity in life is that which you build into your mentality every waking hour.
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Until people can make their "work space" a learning space, learning will always be a "nice idea" - peripheral, not central.
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The reality is that stress is the stimulus for all growth in our lives.
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Those people who develop the ability to continuously acquire new and better forms of knowledge that they can apply to their work and to their lives will be the movers and shakers in our society for the indefinite future.
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As long as a person doesn't know what he doesn't know, he doesn't grow.
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The greatest enemies of success and happiness are negative emotions of all kinds.
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In a significant number of cases, people actually get worse at their jobs over time...(partly) because most of us tend to become fixed in our habits and practices, even when they're suboptimal.
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If you try to change your behavior without first changing the underlying structure causing that behavior, you will not succeed. This is because structure determines behavior, not the other way around.
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Understanding how things work is underrated - a lack of it leads to a belief in "magic".
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Often what we call "thinking" is merely recycling the opinions of others.
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If you can remember, worry, or tie your shoe, you can succeed.
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To be conscious that you are ignorant of the facts is a great step to knowledge.
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Today the primary threats to our survival come not from sudden events but from slow, gradual processes.
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The degree to which you awaken, will be in direct proportion to the amount of truth you can accept about yourself.
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To fear to face an issue is to believe that the worst is true.
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If you are struggling or failing in your leadership roles, you are probably not choosing or executing sales behavior appropriately.
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Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under control of the will, we can indirectly regulate the feeling, which is not.
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Being ignorant is not so much a shame as being unwilling to learn to do things right.
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Doctors give drugs of which they know little, into bodies of which they know less, for diseases of which they know nothing at all.
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I believe our fundamental challenge is tapping the intellectual capacity of people at all levels, both as individuals and groups.
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The biggest obstacle holding someone back is not knowing what they want.
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When your desires and imagination are in conflict, your imagination invariably gains the day.
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Studies of business failure tells us that a common cause is executive fear of making decisions.
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Many executives are better trained in designing strategy than in the superior human qualities needed to transform abstract plans into living commitments by real people.
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My experience is that most people underestimate their power to change and grow.
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If a person does not know, understand and deliberately use the fundamentals of persuasion, how persuasive can they be?
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I do not seek to judge anyone or be critical of anyone about anything - I seek to help others and myself see and deal with reality honestly.
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Everything in your life gets better when you get better, and nothing is ever going to get better until you get better.
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Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, 'What's in it for me?'
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I am not my brother's keeper, I am my brother's helper.
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The quality of a person's life is in direct proportion to their ability to maximize and maintain their genuine self-esteem.
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It is not only a matter of believing you can do a thing, even more importantly, you must want to do that thing.
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There is only one way to get anyone to do anything. And that is by making the other person want to do it.
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Whether you're fixing sinks, ringing up groceries, selling cars, or writing up a lesson plan, you and I need autonomy just as deeply as a great painter.
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Selling, just as many other human endeavors, is essentially a quest for truth.
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You never see the lies you believe.
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Big things are made of small things, if the small things are not good, then the big things usually are not good either.
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Action has the last word, in that no living value can be achieved or sustained without it.
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Excellence is an art won by training and habituation.
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If you are not in the "change" business, you are not in business.
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Get your 385 back!
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Honesty is the cornerstone of civilization.
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When I drive myself, my life is found.
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The sales superstar is distinguished by an expertise in people and an expertise in motivating people.
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Practice without pressure and you will learn more efficiently and be able to perform better in a crisis situation.
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Love is a genuine concern for the growth and happiness of others.
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Continuous effort - not strength or intelligence - is the key to unlocking our potential.
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The bad leader is he who the people despise. The good leader is he who the people praise. The great leader is he who the people say, "We did it ourselves."
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Current reality is always your new starting point.
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All in the organization must master the cycle of thinking, doing, evaluating, and reflecting. Without, there is no valid learning.
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An amateur practices a thing until he can do it right - a master practices a thing until he cannot do it wrong.
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The greatest ability in business is to get along with others and influence their actions.
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First, they ignore you. Second, they laugh at you. Third, they fight you. Finally, you win.
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When you meet a person who is really going places in this world, usually it is a person of intense desire for the highest and best in life.
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I found it is easier to fix other people's problems than it is to fix your own.
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Your life is full already, if you truly want something new in your life - you will need to give up something you now have to make a place for it.
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A man convinced against his will is of the same opinion still.
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Accountants must figure out some way of turning into balance sheet terms the intangible personnel values that come from improving the people of the organization.
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Leadership is the art of integrating results and heart.
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A problem-oriented management approach casts us in the role of getting rid of things, not in the role of creating the outcomes we want to create.
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Practice makes permanent - perfect practice makes perfect.
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Many people want to change other things and people - but often they do not want to change their self.
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An investment in knowledge always pays the best interest.
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Great people talk about ideas. Average people talk about things. Small people talk about other people.
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Love yourself first and everything else falls into line. You really have to love yourself to get anything done in this world.
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Two rules of market orientation define the well-led company: every employee must be close to the customer, and every employee must be close to the Company's total business plan and understand the reasons for it.
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At its core management hasn't changed much in 100 years. Its central ethic remains control, its chief tools remain extrinsic motivators.
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Inappropriate selfishness is the bane of humanity, appropriate selfishness is the foundation of humanity.
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I shall never again want anything I'm not entitled to; it costs too much!
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The biggest problem in the world? Not being able to get people to do stuff.
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Pretend that every single person you meet has a sign around their neck that says, "Make me feel important." Not only will you succeed in sales, you will succeed in life.
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Life does not give us what we need; life gives us what we deserve.
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If you want the truth to stand before you, never be for or against. The struggle between "for" and "against" is the mind's worst disease.
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In the struggle between the heart and the brain - the heart will always win.
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You can only "sell" what you can close, you can only "close" what you can control.
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Imagination is more important than knowledge.
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The best performers in the world are always the most vigorous learners.
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After nearly eight years in graduate and undergraduate engineering, I was surprised to find the most challenging problems dealt with people and not with things.
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Most mistakes business leaders make arise from an unwillingness to face reality and act accordingly.
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Theoretically speaking, leadership is for everyone. In practice, however, only a few understand it, and even fewer choose it. Having chosen to study this material, you have preselected yourself as a leader.
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Leadership is one of the roles in life where it really does matter what others think of you.
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There is a tremendous tendency of people high in the organization to become remote from reality and the facts, to begin to hypothesize and conjecture without any formal grounding of their theories.
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The most important story you will ever tell about yourself is the story you tell to yourself.
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If people are perceived as potentials rather than problems, as possessing strengths instead of weaknesses, as unlimited rather than dull, then they thrive and grow to their capabilities.
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The key is to structure our life such that we are running downhill in pursuit of our dream.
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When the student is ready, the teacher will appear.
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It's not about who is right and who is wrong - it is about what happened and do we like it.
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We each have an infinite capacity for self-deception. We become skilled at denial because it helps us to avoid discomfort in the short-term, but it exacts a toll in the long-term.
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Realistic perceiving is prerequisite to realistic behaving, and realistic behaving is prerequisite to good results.
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It is the continual working with the material that begins to make it your own - regardless of where it came from.
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One of the most important discoveries business owners and leaders can make, is that the work of improving their business or organization begins with them.
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The ethic of more, bigger, faster generates value that is narrow, shallow and short term. More and more leads, paradoxically, to less and less.
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Everything leaks.
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To be a leader is to win against the universal "No".
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It is said that the successful organization of the future will be above all a learning organization. It can equally be said that it will be an organization geared to self-esteem.
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Much of the stress that people feel doesn't come from having too much to do. It comes from not finishing what they've started.
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Powerlessness corrupts. Absolute powerlessness corrupts absolutely.
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The point of diminishing returns is reached quicker and at a lower level of production with Command & Control management than with Enlightened management.
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Those who are poor persuaders often yearn for power and authority so as to force or coerce others to comply with their wishes.
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I attract to my life whatever I give my attention, energy and focus to, whether positive or negative.
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It is more desirable to stimulate the search for answers than to provide the answers.
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I'm interested in your life, not your shekels.
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Frequently examine your working methods to discover and eliminate unnecessary tension. Aim at poise, repose, and self-control. The relaxed worker accomplishes most.
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When we are truly brave, we can be honest.
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How can you learn from your mistakes if you cannot admit that you've made any?
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There's so much talk about the system. And so little understanding.
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Going to a seminar on leadership and thinking you are a leader when you leave, is like taking a ride in an F16 Fighter Jet and thinking you are a pilot when you get out.
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A man generally has two reasons for doing a thing - one that sounds good, and a REAL one.
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Do what you feel in your heart to be right - for you'll be criticized anyway. You'll be damned if you do, and damned if you don't.
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When you learn something new, you are then required to make mistakes in order to fully understand what you have learned.
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Success is not for the timid. It is for those who seek guidance, make decisions, and take decisive action.
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The only certain means of success is to render more and better service than is expected of you, no matter what your task may be.
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In a world where the big things have little difference - it's the little things that make a big difference.
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If workers cannot inform managers - and managers cannot learn and respond - workers' insights have no credibility, and the notion of their partnerships with management becomes empty verbiage.
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Control your own destiny, or someone else will.
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We leak the truth through every pore of our bodies.
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Life gets good when we get clear on what we want to create.
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When management shows through actions rather than words that you're a valuable employee, that your input is valued no matter what level you work at, it's very motivating.
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Influence is king, although persuasion trumps it.
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Study the art of persuasion. Practice it. Develop an understanding of its profound value across all aspects of life.
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Mix idealism with realism and add hard work. This will often bring much more than you could ever hope for.
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People and their performance are primarily the product of their programming and their environment.
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This too shall pass.
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When social pressure or social validation is involved, we make higher-than-expected evaluations.
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The amazing thing is that, of the millions of people who think they want to be successful, few of them have any really strong, impelling desires.
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Creativeness is correlated with the ability to withstand the lack of structure, the lack of future, the lack of predictability, of control, the tolerance for ambiguity, for planlessness.
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A managerial mindset will develop plans, not vision; it will vastly undercommunicate the need for and the direction of change; and it will control rather than empower people.
The Reality: Many salespeople persist in "winging it" in their sales behavior and communication - regardless of prior training.
The Problem: Many salespeople struggle to produce acceptable quality and quantity in sales results.
The Solution: We need to learn how to "cook" - how to generate enough sales, with enough quality by using the fundamental elements of persuasion and influence.
My training is called Mosaic because you learn to understand and use many different and sometimes seemingly unrelated, small components of persuasive communication. Many of these have been discovered by pioneering sales professionals, trainers, scientists and psychologists. You can think of them rather like ingredients in cooking. Just as in cooking, there are many ingredients to a successfull sales cycle (and many differing varieties of a successful sales cycle) and they are usually all very important.
Many of us have received "professional sales training" of one variety or another and we can think of those as the sales training version of canned food, or fast-food. If you like canned food or McDonald's and it is working well for you, then by all means stick with it, but if you want or need something fresh and custom you'll find it here.
Sales professionals are taught to recognize communication components, strategies and patterns they currently use that generate resistance in people. Most salespeople have learned to "tell" rather than sell. A common result of "pushing" information and traditional sales techniques is that salespeople get "artificial" compliance from prospects that confounds their sales efforts.
Many salespeople use gimmicks, tricks, high-pressure sales pitches and other phoney measures to counter the "tactics" of their prospects. I teach and train that honesty and the use of effective persuasive fundamentals are the only way to develop a high quality, mutually beneficial relationship in the first place.
Successful selling can be somewhat likened to making a cake...you must follow the recipe for a cake you will like, you must use the necessary ingredients, you must blend them appropriately, and you must subject them to the proper environment for the required amount of time. You must be honest in following the recipe. And you must remember, the most important part of a cake is the flour you use, no wait, it is the baking soda, no that's not it...get it? It is ALL the most important part.
Mosaic Sales Training is offered to businesses in the Quad Cities Area seeking to improve their sales performance while operating at the highest ethical standards.